June 6, 2018
As MakerSights grows at a good clip, the team continues to prioritize an even split of talent between technical/engineering expertise and customer facing skill sets with prior retail industry experience. One customer facing workforce (comprised of sales + strategic engagement teams) has some impressive experience with brands and retailers including Neiman Marcus, Amazon, Bloomingdale’s, Birchbox, A&F, and more. We’ve recognized early on as a fast paced customer-centric company the overall importance of having our entire team privy to the day-to-day lives of our core customers, and ultimately prioritizing the the cross-functional sharing of knowledge.
To that end, we recently took a few hours away from the office to deep-dive our customers -- how they win, how they struggle, and how we can help them improve their bottom lines and overall daily job satisfaction! It was interesting to come away from our offsite with a plan for building out our relationships with current partners coming from the perspectives of both our retail experts + our software engineers. Here’s some of what we learned:
Unlock collaboration with the newest extension of the MakerSights platform: Digital Line Review. Visually explore products and align on decisions faster, from wherever your teams are.
Learn from Shinola's former Chief Merchandising Officer, Chris Hull, on the importance of consumer feedback in a modern product-to-market process.
Shinola's former Chief Merchandising Office shares the opportunity in front of retail brands today.